FAQs
Who is One Up?
One Up is a sub-brand of Word Balance footwear offers extra stylish designs that will not cost you any extra.
How to ship outside the Philippines?
Unfortunately, we only ship orders in the Philippines.
You may ask a friend or relative to receive the order in your behalf then have him/her ship it to you instead.
What are the payment methods?
There are different ways on how you can pay for your orders.
- BDO Bank payment- CHG Global Inc with account number 001600143537 and send proof of payment to wbcares@chgglobal.com.ph
- PAYMONGO-you may pay with your credit/debit card or GCASH.
- BILLEASE- is a buy now, pay later app that offers customers the convenience of paying for their purchases through easy monthly installments, with the flexibility to choose between interest-free or interest-bearing options, all without the need for a debit or credit card. To know more, please visit, https://billease.ph/
- Cash on Delivery (COD)
Refunds could be done in the following ways:
- GCASH
- BANK Deposit
How to return/exchange the item?
- Your item is eligible for a return or exchange if it meets the following conditions:
Within 30 days of delivery date
b. Invoice available
c. Original condition & tags intact
d. Original packaging - Should you wish to return your item, please send an email to WBCares@chgglobal.com.ph stating your reason for returning along with the proof that your item is eligible.
- Should you wish to exchange or return an item due to wrong item delivered, we will shoulder all the shipping costs that will incur.
- Customer Service will assist and coordinate with you the fastest way to return your item.
How much is the shipping fee?
- ₱80 shipping fee for purchases ₱749 and below
- FREE shipping for purchases ₱750 and above
How long is the delivery time?
- Within Metro Manila 2 to 3 business days from the pick-up date
- Outside Metro Manila 5 to 10 business days from the pick-up date
How to contact customer service?
You may reach our customer service several ways:
- Email: oneup@chgglobal.com.ph
- Viber: 0917 832 5452
May also leave a message to our official Social Media page.